RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you have purchased discounted or received free additional products with your order, you may disqualify from these promotional benefits. As a result, product costs may not be returned fully.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To claim a return successfully, you must contact DELAYON Eyewear first

Non-returnable items:
Gift cards
Downloadable software products
Samples & Sale Items (Official Retail Price-35%)

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@delayon-eyewear.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items with a discount of more than 35% off normal retail price cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@delayon-eyewear.com. We will inform you about the further process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, please inform us upfront about your case and wait for a response from our side. Please wait for a official confirmation from our side, before returning your product to us. In case we won’t provide any other information about your case, please return you product to the following address: DELAYON Eyewear UG (haftungsbeschränkt), Kollaukamp 5,22453 Hamburg, Germany.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
When returning a item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. DELAYON Eyewear is not taking any responsibility for lost return-shippments.